Privacy Policy

1. Introduction

Ausmo AAC ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website.

This policy complies with applicable privacy laws including GDPR (EU), CCPA/CPRA (California), LGPD (Brazil), PIPL (China), POPIA (South Africa), and other relevant regulations.

2. Information We Collect

2.1 Personal Information

• Name and contact information (email, phone)
• Account credentials
• Profile information and preferences
• Communication data (messages, support requests)
• Payment information (processed securely by third-party providers)

2.2 Usage Data

• App usage patterns and features accessed
• Device information (type, operating system, unique identifiers)
• IP address and location data (with consent)
• Crash reports and performance data
• Custom images and audio recordings uploaded by users

2.3 Cookies and Tracking

• Essential cookies for app functionality
• Analytics cookies (with consent)
• Marketing cookies (with consent)

3. How We Use Your Information

• Service Provision: To provide and maintain our AAC communication services
• Personalization: To customize the app experience and content
• Communication: To respond to inquiries and provide support
• Analytics: To improve our services and user experience
• Legal Compliance: To comply with applicable laws and regulations
• Safety: To protect users and prevent abuse

4. Legal Basis for Processing (GDPR)

• Consent: For marketing communications and non-essential cookies
• Contract Performance: To provide our AAC services
• Legitimate Interest: For analytics and service improvement
• Legal Obligation: To comply with applicable laws

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share information only in the following circumstances:

• Service Providers: Trusted third parties who assist in app operation
• Legal Requirements: When required by law or to protect rights
• Business Transfers: In case of merger or acquisition
• Consent: When you explicitly consent to sharing

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication measures
• Secure data centers and infrastructure

7. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy:

• Account Data: Until account deletion or 3 years of inactivity
• Usage Data: Up to 2 years for analytics purposes
• Support Data: Up to 1 year after resolution
• Legal Requirements: As required by applicable law

8. Your Rights

8.1 GDPR Rights (EU Users)

• Access: Request copies of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your data
• Portability: Receive your data in a structured format
• Restriction: Limit processing of your data
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent at any time

8.2 CCPA Rights (California Users)

• Right to Know: What personal information we collect and how we use it
• Right to Delete: Request deletion of personal information
• Right to Opt-Out: Opt-out of the sale of personal information
• Right to Non-Discrimination: Equal service regardless of privacy choices

To exercise your rights: Contact us at privacy@ausmoapp.com or use our Data Rights Request Form.

9. Children's Privacy (COPPA)

Our app is designed for children and families. We comply with COPPA and other children's privacy laws:

• We require verifiable parental consent for children under 13
• We collect minimal information necessary for app functionality
• We do not share children's information with third parties without consent
• Parents can review, delete, or refuse further collection of their child's information

For more information, see our COPPA Compliance Statement.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including:

• Standard Contractual Clauses (SCCs) for EU data transfers
• Adequacy decisions where applicable
• Appropriate technical and organizational measures

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes through the app or via email. Continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Information