Frequently Asked Questions
Find quick answers to the most common questions about Ausmo App
General Questions
What is Ausmo App?
Ausmo App is a comprehensive multi-role platform that brings together Parents, Teachers, and Therapists to support children with autism and communication difficulties through real-time collaboration and innovative AAC tools.
Who can use Ausmo App?
Ausmo App is designed for collaborative care teams including parents managing child profiles, teachers tracking IEP goals, therapists creating treatment plans, and children with autism or communication difficulties.
Is Ausmo App free?
Yes, Ausmo App is free to download and use. There are no subscription fees or hidden costs for the core platform.
What makes Ausmo different from other AAC apps?
Ausmo is unique in providing multi-role collaboration, real-time team messaging, comprehensive goal tracking, and seamless role switching for professionals who work with multiple children.
Technical Questions
What devices support Ausmo App?
Ausmo App is available for iOS (iPhone/iPad), Android devices, and as a Progressive Web App (PWA) that works in any modern web browser.
How do I add custom images and symbols?
You can upload custom images by taking photos or selecting from your device's photo library. The app also integrates with OpenSymbols, Bliss, and Mulberry symbol libraries.
Can I record my own voice for symbols?
Yes! You can record custom audio messages (up to 30 seconds) using familiar voices from family members, teachers, or therapists.
Does Ausmo work offline?
Yes, Ausmo provides full offline functionality with automatic synchronization when you're back online. All core features work without an internet connection.
Accessibility Questions
Does Ausmo App support screen readers?
Yes, Ausmo App has full VoiceOver support on iOS and TalkBack support on Android for users who rely on screen readers.
Can I use switch scanning?
Yes, Ausmo App supports switch scanning for users who need alternative input methods.
Are there high contrast modes?
Yes, Ausmo App includes high contrast display options to improve visibility for users with visual impairments.
Multi-Role & Collaboration
How do I switch between roles?
You can seamlessly switch between Parent, Teacher, Therapist, and Admin roles from your profile settings. Each role provides access to relevant features and data.
Can team members communicate in real-time?
Yes! Team members can send direct messages, share notes, and collaborate on goals with real-time synchronization across all devices.
How do I connect with my child's teachers and therapists?
Parents can invite teachers and therapists to join their child's care team through the app. Once connected, everyone can collaborate on goals and share progress updates.
Can I track IEP goals and treatment plans?
Yes! Teachers can create and track IEP goals, while therapists can manage treatment plans. All team members can view progress and add observations.
Security & Compliance
Is my data secure?
Yes, we use end-to-end encryption, PIN security with biometric authentication, and Row Level Security (RLS) to protect all data. We're HIPAA, FERPA, and COPPA compliant.
Is Ausmo HIPAA compliant?
Yes, Ausmo is fully HIPAA compliant with proper data encryption, audit logging, and secure communication protocols for health information protection.
Is Ausmo FERPA compliant?
Yes, Ausmo meets FERPA requirements for educational records protection and ensures proper parent access rights to their child's educational data.
Is Ausmo COPPA compliant?
Yes, Ausmo is fully compliant with COPPA (Children's Online Privacy Protection Act) to protect children's privacy and requires parental consent for data collection.
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